#thelitbit // Crucial Conversations

Crucial Conversations: Tools for Talking When Stakes are High by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler

Whether it be with family, friends, coworkers, or your community, we all encounter crucial conversations throughout our lives. Learn how to be mindful and use the tools described here when handling situations where the stakes are or can be made high. 

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1. The road of self-development, in all aspects of life, is a lifelong process.

 2. The emotions we let ourselves feel direct the stories we tell ourselves and others - whether true or false. 

“You and only you create your emotions…You can act on them or be acted on by them. That is, when it comes to strong emotions, you either find a way to master them or fall hostage to them."

3. No one is perfect, but in collaboration and community, can we all strive to be better people. Open mind, open heart.

“...the only limit to how strongly you can express your opinion is your willingness to be equally vigorous in encouraging others to challenge it.”

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